Privacy Policy

AT STELLAR LLC DBA CallFlow

Effective Date: October 17, 2026

Important notice regarding text messaging data. AT STELLAR LLC DBA CallFlow (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Who We Are

This website, getstellarllc.com, is operated by AT STELLAR LLC, a New Jersey limited liability company doing business as CallFlow, at 971 US Highway 202N, Ste N, Branchburg, NJ 08876. We answer calls for HVAC companies on their own phone lines, and we design and build their websites. This policy explains what personal information we collect through this website and when you contact us, how we use it, and the choices you have.

2. Information We Collect

What you send us on our contact form

Your first and last name and your email address.
Your phone number and your message, if you give them.
Whether you checked the optional box for text messages and, if you did, the date and time you sent the form, the words of the box, and the IP address the form was sent from. This is our record of your consent.

Nothing you type into the form reaches us until you press Send Message. If you leave the page without sending it, nothing you typed is sent to us or kept by us.

When you call, text or email us

Your phone number or email address, and what you tell us.

Calls we answer for our clients

When our call-answering software answers a call to one of our clients’ businesses, it handles the caller’s phone number, the name and the reason for calling the caller gives, a recording and transcript of the call, and any appointment details, on that client’s behalf and only to provide our service to that client. We do not sell this information, we do not use it for our own purposes, and we do not text callers. A caller with a question about their call can contact the business they called, or us.

Technical information

Like any website, the servers of our hosting provider record the IP address and browser type of each visit in server logs, which are used to keep the website running and secure. This website does not use cookies, analytics tools or advertising trackers.

3. How We Use Your Information

To answer your message and your questions about our service.
To schedule, confirm and remind you of a call or appointment you ask for.
To send you the text messages you agreed to, and to stop when you reply STOP.
To keep a record of your consent and of any request to stop.
To keep our website and our service secure.

4. Text Messages (SMS)

What we send

AT STELLAR LLC DBA CallFlow sends non-marketing text messages to people who opt in: confirmation of a request, appointment confirmations and reminders, rescheduling updates, and replies to your questions. We do not send marketing or promotional text messages.

How you opt in

You receive text messages from us only if you check the optional box for text messages on our contact form. The box is not checked for you, and checking it is not a condition of purchase. If you text us first, we reply to your message.

Message frequency and cost

Message frequency varies with your request and your appointment. Message and data rates may apply.

How to stop

Reply STOP to any text message from us. We also treat QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE and OPT OUT as a request to stop. You will receive one message confirming that you are unsubscribed, and no further text messages unless you opt in again. Requests to stop are processed promptly.

Help

Reply HELP for assistance, or contact us at mail@getatstellar.com or (973) 418-3063.

Carriers

Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We do not sell, rent, or trade personal information. We share it only with:

Service providers that work for us: our website hosting provider, our email provider, and the providers that deliver our text messages (our messaging platform and the mobile carriers), each only to provide its service to us and bound to keep the information confidential.
Authorities, if the law requires it, or to respond to a valid legal process.
A buyer or successor, if our business is ever merged or sold, under the protections of this policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. How Long We Keep Information

We keep your messages and your consent records for as long as we need them to answer you and to show that you agreed to our text messages, usually 12 months after our last contact with you, or longer when the law requires it. When you reply STOP, we keep a record of your number so that we do not text it again.

7. How We Protect Information

We use reasonable safeguards: the website is served over HTTPS, the records of the contact form are stored outside the public part of the website, and access is limited to our team. No method of transmission or storage is completely secure, but we work to protect your information.

8. Your Rights and Choices

Ask us what personal information we hold about you, and for a copy of it.
Ask us to correct or delete it.
Stop our text messages at any time by replying STOP.
Stop our emails at any time by replying and asking us to stop.

To make a request, email mail@getatstellar.com. We respond within 30 days, and we never charge for a request or treat you differently for making one.

9. Children

Our website and service are meant for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy. The current version is always on this page, with its effective date at the top.

11. Contact Us

AT STELLAR LLC DBA CallFlow
971 US Highway 202N, Ste N, Branchburg, NJ 08876
Phone: (973) 418-3063
Email: mail@getatstellar.com
Website: https://getstellarllc.com

Our Terms of Service, including the terms for our text messages, are at getstellarllc.com/terms-of-service.html.